Posted: November 28, 2019
Apply for job
As per Market
Strong Remote Desktop Management
Installation and configuration of Windows-based operating systems.
Strong hands-on experience supporting Windows/mobility servers.
Good experience administering/support mobility solutions.
Configure and manage mobility devices.
Experience troubleshooting RF systems.
Demonstrated experience in Data Mobility products.
Strong work experience in Laptop, Desktop, peripheral and other End-user device troubleshooting.
Strong experience in hardware troubleshooting of end-user devices.
Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup.
Strong experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express.
Address client connectivity, client software, and mobility installation issues for O365.
Provide user account setup and configuration to allow users access to the O365 services
Regular data & mail backup of MS Outlook (PST files).
Experience in Active Directory user creation & deletion
User group policies creation & modification.
Ability to learn and troubleshoot customized customer based applications.
Strong knowledge of Microsoft based applications.
Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
Maintenance and Troubleshooting of connectivity problems using Ping, Trace-route.
Troubleshooting hardware, software related to networks.
Monitoring of virus issues through Symantec Endpoint Protection antivirus.
Remotely resolving application problems and network problems and mail configurations through the net meetings, remote desktop sharing.
Resolving tickets within the SLA which is raised from End User side.
Analysis of LAN/WAN to determine network performance problems. Provided solutions and documentation
Strong knowledge into server management
Ability to Handle issues via Chat, call and Ticketing system
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
Ability to work on a flexible schedule
Dedicated to problem resolution
Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
Ability to translate technical information or instructions into a simple language that would ensure seamless troubleshooting
Awareness of latest trends and developments in the technology industry
Demonstrate the ability to apply knowledge to new situations
Be able to use judgment and common sense to answer customer questions
Demonstrate a willingness to share knowledge with team members and customers
Consistently curious about technology.
Strong ITIL V3 process knowledge.
Experience in handling VVIP, VIP customers.
ITIL Knowledge and Certification preferred.
Any Bachelor’s degree
Local Language Support
Ability to handling critical tickets
Willing to work under 24/7 support
Good verbal & written communication skills in local language and English.
Ability to support VIP users
Ability to handle escalation tickets.
Apply for job
Customer Service Specialist
I accept T & C