Knowledge of customer base (IP professionals) would be an advantage
To provide guidance from a UX perspective on features of a customer portal that has already been developed as a prototype, taking into account the following primary objectives:
Promotion of the breadth of client services
Simple and easy discovery for end users
Consolidated customer experience during their interactions with various client services
The above objectives are for information purpose only and are subject to change if required.
To provide guidance on layout of new features in line with an established ‘look and feel’ that must be strictly adhered to (Note this particular constraint is to ensure alignment with existing web applications and strict adherence is a requirement of the project).
To review use of icons and make suggestions on best practice where necessary.To review the behavior of certain features and provide expert advice on user expectations (e.g. navigation).
To review and update the design and display of a dynamic menu of online services.
To design a repository for a number of ‘widgets’ that can be selected by a user to be added to a dashboard, taking into account rules about how many can be added at one time, how to display what has already been added and other layout and behavior elements.
To propose an onboarding solution for the portal.
To provide guidance on the layout of a navigation bar and incorporation of resources (e.g. help, links).
To propose ideas for the layout and behavior of new widgets.
To propose a framework for incorporating customer support into the portal.
To propose a solution for navigating between the portal and the existing corporate website.
The design team will review the prototype portal and the feedback that customers have given on the various features and behaviors and will make proposals on how the features and behaviors should be implemented in order to deliver the best user experience.
There will be specific tasks assigned in JIRA relating to the topics mentioned above and the design team will liaise with the Project Manager to complete these tasks according to an agreed schedule.
The design team will make proposals to the PMO based on their expertise. In some cases, the design team will liaise directly with SMEs within organization to better understand customer needs to ensure the usability of the portal and it’s features.
UX focused input into features and behaviors of elements of the portal (as per above).