Posted: October 13, 2018
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Translate business requirements into Network infrastructure solutions
Analyze complex cross functional and cross platform issues.
Work as Onsite coordinator for the onsite and offshore project and support teams
Work closely with the IT managers, support teams and vendors
Develop and document procedures and best practices for network operations infrastructure
Day to day operational support of the network, including responding to user and system initiated tickets and resolving network incidents
Act as the first point of escalation for challenging issues not resolved by junior network operations engineers.
Establish and execute the life cycle process for network equipment, including OS patching and upgrades
Maintain network management systems and tools (Solarwinds, NetMRI, NetScout, etc.)
Define best practices for network management systems, including recommendations for key performance indicators and alert thresholds.
Review and respond to monitoring alerts, logs, and alarms
Analyse and maintain performance data, make recommendations and changes to ensure optimal network utilization
Installation and configuration of enterprise network devices, including routers, switches, and wireless access points
Installation and configuration of enterprise security devices, including firewalls and remote access concentrators
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