Posted: November 28, 2018
Apply for job
Provide leadership and direction during incidents, maintaining an overall incident perspective and ensure the Incident Management processes are followed.
Deliver results and achieve SLA/KPI performance by focusing on the effective cross-functional team working
Coordinate/facilitate the communication process as well as the escalation process during the course of a high priority incident.
Proactively monitor incident resolution, analyze and highlight trends and root causes to the Service Desk Manager/Problem Manager and/or relevant support teams.
Produce clearly written post incident documentation within the agreed timescales, assisting with Problem Management initiated review sessions where possible.
Compile and publish weekly / monthly operational reports detailing high profile outages.
Champion Three’s quality standards and service management processes ensuring compliance across all operational teams.
Skills Must have
Extensive experience in a fast-paced operations environment working within an ITIL framework with a solid understanding of the Incident Management process.
Strong analytical capabilities, highly organized and excellent relationship management skills
Energetic and proactive with a "can-do" attitude
Experience of ITSM toolsets, preferably BMC Remedy
Proven ability to engage and partner with senior stakeholders across any number of business functions.
Rational & calm under pressure
Nice to Have
Experience of ICT / and or Mobile Network Technologies
Apply for job
SAP CRM Developer
SAP ABAP Interface Developer
I accept T & C