Minimum 3 years of experience (Help Desk, Computer (Laptop, Desktop)/ Printer, Tablet & smartphone (Android, windows mobile IOS) Support, AD, Windows 10/8/7, common Network solution TCP/IP, Work Place Management, PC Install, commercial software install, Common System Maintenance/PC tooling RDP, Anti-virus tools & Backup/ restore.
Should respond to ticket- request, questions, complains & incidents.
Should analyze, classify & prioritize tickets based on the schedule for resolution/delivery.
Should perform ticket update, ticket closure with resolution and delivery details.
Should route tickets to other support groups if required and update the requester about the progress.
Hardware & Software Maintenance &Troubleshooting, Mail Configuration, Outlook Troubleshooting.
Troubleshoots minor equipment malfunctions and corrects them as directed by Computer operation manuals, SOP’s
Troubleshooting experience with the following: Remote users, LAN, Printers etc. Proprietary and standard software applications, Phone Systems, Windows (various versions), and Active Directory
Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility.
Experience with TCP/IP and general networking issues
Patching Network connection.
Ability to retain detailed information needed to solve complex problems
Troubleshooting POS (Point of Sale) terminal
Experience updating Knowledgebase.
Experience providing superior customer service and support.
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
Strong interpersonal and organization skills, successful in working both independently and in a team environment.
Strong problem-solving skills.
Ensure constant self-development using day to day work, training, and any other available tool
Minimum 3 years of experience in Computer (Laptop, Desktop)/ Printer, Tablet & smartphone (Android, windows mobile IOS) Support, AD, Windows 7, common Network solution TCP/IP, Work Place Management, PC Install, commercial software install, Common System Maintenance/PC tooling RDP, security tools & Backup/ restore. All in one printer solutions& Mobile devices
Customer orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution
Excellent English language skills both verbal & written.
Analytical troubleshooting skills, with technical support background